Communications

A committed team providing quality service which promotes, supports and engages in communication internally and externally by using effective communication tools.

Judy Ramos, Communications Manager, Ext. 422
Ayisha Baldwin, Communications Supervisor, Ext. 440

Sections:
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Customer Service

Utiliizing team-oriented, professional, courteous and trained personnel, PMUA customer service group is committed to delivering customer satisfaction and quality services to all members of the community.

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Call Center

The Call Center answers incoming telephone calls for all PMUA offices and explains services to customers while also providing assistance to those who come to headquarters seeking information.

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Dispatch

The dispatch group links the field with internal operations assuring accurate, timely and professional communication when operating the fleet tracking system, integrating telecommunications systems, maintaining daily field service logs and exchanging information from the field to administrative staff.